Secret21ofc — Privacy Policy & User Data Protection
This Privacy Policy explains how secret21ofc collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to managing your data transparently and responsibly.
Effective date: 1 January 2026. By using this platform, you agree to the terms set out in this Privacy Policy.
Information We Collect
Secret21ofc collects various types of information to deliver a secure, seamless, and personalised experience to every user in Malaysia. This information is collected directly from you during registration, through your use of the platform, or automatically as you browse our site.
Account information we collect includes your full name, mobile number, email address, date of birth, and encrypted password. This data is required to create and verify your account identity and to maintain the security of the platform for all users.
Payment information such as the bank account number or local digital wallet you register for MYR deposits and withdrawals is also stored. However, we do not retain credit card numbers or full payment details — only what is necessary to process legitimate transactions.
We also automatically collect technical data such as IP address, device type, browser model, operating system, and usage logs. This information helps us detect suspicious activity, optimise platform performance, and improve the user experience over time.
- Name & personal details
- Phone number & email
- Bank account details (MYR)
- IP Address & Device Data
- Transaction history
- Cookies & session data
- Platform activity log
Purpose of Data Use
Your personal information is used to register, verify, and manage your secret21ofc account. This includes processing login requests, identity verification, and handling MYR deposits and withdrawals securely and accurately.
Technical data and activity logs are used to detect and prevent fraud, hacking, account misuse, and any activity that violates our terms of use. This monitoring runs continuously to ensure a safe environment for all users.
We use your contact information to send important account notifications, platform updates, and responses to support enquiries. You can manage your communication preferences through your account settings at any time.
Cookies & Tracking Usage
The secret21ofc platform uses cookies and similar tracking technologies to enhance your experience, remember login session preferences, and understand platform usage patterns. Cookies are small text files stored on your device when you visit our site.
We use two types of cookies: session cookies, which are automatically deleted when you close your browser, and persistent cookies, which remain for a set period to remember preferences such as your language selection and account settings.
You can manage and delete cookies through your browser settings at any time. However, disabling all cookies may affect certain platform features, including auto-login and your personalised settings.
We do not use third-party cookies for advertising purposes or sell your tracking data to any external parties. All tracking data is used solely for internal purposes within the secret21ofc platform.
Data Storage & Security
All secret21ofc user data is stored on servers protected with industry-grade encryption. We use SSL/TLS protocols to ensure all data transmitted between your device and our servers is fully encrypted and inaccessible to unauthorised parties.
Payment data and account information are stored in an isolated environment with strict access controls. Only authorised personnel may access user data, and every access is logged for internal security audit purposes.
Your personal information is retained for as long as your account remains active or as long as needed to provide services to you. Once an account is closed at your request, data will be kept for the period required under Malaysian law before being securely deleted.
Financial transaction data is retained in accordance with applicable laws in Malaysia. Once the mandatory retention period expires, the data will be permanently deleted or fully anonymised from our systems.
User Rights & How to Contact Us
As a secret21ofc user, you have certain rights regarding the personal information we hold about you. These rights are aligned with good privacy practices, and we are committed to making it easy for you to exercise them.
You have the right to request a copy of the personal information we hold about you. Submit your request via our support email and it will be processed within a reasonable timeframe.
If any information we hold is inaccurate or outdated, you have the right to request a correction. Updates can be made directly through your account settings or by contacting our support team.
You may request the deletion of your account and personal data under certain circumstances. Requests will be processed subject to data retention requirements set out under Malaysian law.
For any enquiries regarding this Privacy Policy or to exercise your rights, please reach out to our team at: [email protected]. We will respond within a reasonable timeframe.
Secret21ofc does not sell or rent your personal information to third parties for marketing purposes. Data may be shared with trusted payment service providers to process your MYR transactions, or where required by Malaysian law.
This Privacy Policy may be updated from time to time. Users will be notified of any significant changes via the platform. The latest effective date will always be displayed at the top of this page for your reference.
Your Privacy, Our Priority
Secret21ofc is committed to maintaining the trust and security of every user in Malaysia. If you have any questions, visit our FAQ page or register to start enjoying the platform with complete peace of mind.